Role Overview:
As a Customer Support Executive, you will be responsible for
addressing customer queries and providing support. The position offers
opportunities for both personal and professional growth in a collaborative and
dynamic environment.
Key Responsibilities:
·
Respond to customer queries and assist them in
using our communications portal.
·
Address and resolve customer concerns, ensuring
a positive experience.
·
Guide customers in using our applications and
troubleshoot any technical issues.
·
Collaborate with internal teams to resolve
complex customer issues promptly.
·
Ensure that messages sent by users to their
agents comply with applicable communication and regulatory requirements (SMS,
email, messaging platforms, etc.).
·
Review, validate, and flag non-compliant message
content, advising customers on necessary corrections to meet compliance
standards.
·
Maintain accurate records of customer
interactions and transactions.
·
Contribute to the development of support
resources, such as FAQs and guides.
·
Keep abreast of product updates and communicate
relevant information to customers.
Qualifications:
·
Excellent verbal and written communication
skills.
·
Strong problem-solving abilities and a
customer-centric approach.
·
Prior experience in customer support or a
related field is advantageous.
·
Ability to work independently and collaborate
effectively with cross-functional teams.
·
Night shift experience would be good.