Customer Support Executive

Responsibilities:

• Provide timely and professional support to customers via chat, email, and calls.
• Understand and resolve software-related issues by guiding users through technical steps.
• Collaborate with the technical and development teams to escalate and track unresolved issues.
• Maintain records of customer interactions and solutions provided.
• Assist in software demo, onboarding and training sessions for new clients.
• Gather customer feedback to help improve product performance and usability.

Requirements:

• 1–2 years of experience in customer support or software support roles.
• Excellent communication and problem-solving skills.
• Educational qualification: Open to any discipline.
• Strong customer-oriented approach with patience and professionalism.
• Ability to multitask and manage priorities effectively in a fast-paced environment.