Client Relations Specialist

About Easify:

Easify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We’re looking for a proactive and customer-focused Client Relations Specialist to build lasting relationships with our US-based clients and ensure they have a seamless experience using our platform.

Role Overview:

As a Client Relations Specialist, you will be the primary point of contact for customers, helping them onboard, guiding them through the platform, addressing compliance and subscription-related concerns, and ensuring they derive maximum value from Easify. This role involves a mix of customer communication, compliance monitoring, sales conversion, and support coordination, requiring near-native English communication skills and flexibility to work during US business hours (night shift).

Key Responsibilities:

• Compliance Monitoring: Review and ensure adherence to compliance standards while sending SMS and other communications through the platform.
• Customer Reach-out: Engage with subscribed customers and encourage them to complete the onboarding and setup process.
• Subscription Retention: Reach out to customers who cancel or express dissatisfaction, understand their concerns, and take proactive steps to improve retention.
• Chat Support & Product Promotion: Interact with customers via chat, address queries, and promote Easify’s features when appropriate.
• Demo Calls: Attend and conduct demo calls for prospective customers to showcase the platform’s features and benefits.
• Lead Conversion: Reach out to potential clients through calls and convert qualified leads into active users.
• Onboarding & Relationship Building: Welcome new clients through onboarding calls, ensure they’re comfortable using the platform, and maintain positive long-term relationships.
• Customer Support Coordination: Collaborate with internal teams to resolve escalated issues promptly and effectively.
• Documentation: Maintain clear and organized records of customer interactions, issues, and resolutions in the CRM system.
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Qualifications & Skills:

• 0 - 3 years of experience in Customer Relationship Management, Client Support, or Inside Sales, preferably in a SaaS or communication-based platform.
• Excellent verbal and written communication skills with a near-native US accent and fluency in English.
• Strong interpersonal skills with the ability to handle customer concerns empathetically and professionally.
• Familiarity with CRM tools, online communication platforms, and demo presentation software.
• Proactive, persuasive, and capable of multitasking in a remote work environment.
• Flexibility to work night shifts (US business hours).