SOFTWARE SUPPORT ENGINEER

Job Summary:
You will be the primary point of contact between customers and the development team. Your responsibilities may include resolving conflicts between the client and the development team or between internal development groups.

Roles & Responsibilities:
• Demonstrate good working knowledge of IT technologies
• Prepare and maintain technical data, reports, documentation and briefings
• Basic understanding of ERP system (Purchase, Sales, POS, HR, finance)
• Supporting senior analysts by conducting research, preparing reports, and assisting with client meetings
• Coordinate and support software professionals in installing and analyzing applications and tools
• Develop, analyze and implement testing procedures, programming, and documentation
• Design efficient IT systems to meet business and technology needs
• Coordinate with developers to build and implement technology solutions
• Integrate multiple systems and reconcile the needs of different teams
• Confirm program operation by conducting tests; modifying program sequence and/or codes
• Work with customers to maintain existing software as needed throughout their lifetime
• On completion, you will install and train the customer to effectively use the program
• Be the interface between end-users and software consultants
• Resolve complex issues relating to business requirements and objectives

Qualifications:
• 1-year experience
• A bachelor's degree in computer science, business information systems, information technology, or a related field
• MS SQL knowledge
• Good analytical, problem-solving and communication skills